CAREERS
Join P2's successful specialist
technology team
We think we’re pretty unique at P2, keenly focussed on our law firm, accountancy and professional services clients we really believe in our mission to be the very best in our niche (rather than a jack of all trades).
Current Vacancies
FULL TIME, PENISTONE, SALARY DEPENDENT ON EXPERIENCE
We are looking for talented, customer focused IT service engineers to work in a friendly, close knit team delivering excellent customer service to our customers across the UK. Based from prestigious, carbon negative offices in a rural location near Penistone, South Yorkshire the company has built long term relationships with customers and delivers complete managed IT services which make a material difference to each and every customer.
What are we looking for?
We are looking for a talented, experienced individual with strong technical background and either a proven track record in 2rd / 3rd line support or looking for the next career step from 1st line. Driven by customer needs our service levels are high and the prospective candidate must to be able to demonstrate excellent customer service ability, technical skills and a high level of care and integrity.
The role involves taking a high level of responsibility for customer projects and issues with opportunities to work at all stages of the workflow from pre-sales through planning to implementation and service management. The candidate must be able to demonstrate a high level of confidence dealing with technical problems within a defined service specification, managing customer relationships and expectations and communicating effectively to all stakeholders both verbally and in writing/documentation.
Prior experience in a similar technical role is essential, and prior experience working in a Managed Service Provider is desirable. The role also involves occasional site visits to customers to which a full driving license and vehicle are required.
What is on Offer?
All members of the team have access to the best professional service desk, documentation and remote monitoring tools for the job. The working environment is supportive and collaborative with training and development opportunities to achieve career progression.
Hours of work are on a rota basis either 8:00 to 16:30 or 9:00 to 17:30 with an hour for lunch.
Salary for role is circa £20,000-30,000 per annum depending on experience.
Duties will include:
- Taking both technical and customer service responsibility for escalated service problems.
- Assisting 3rd Line Engineers with Projects through Pre-Sales, planning, implementation and support service.
- Overall Management of customers IT Service (Account Management).
- Continuous improvement of internal systems through clear communication and documentation.
- Supporting clients over the telephone, via remote connection and face-to-face on customer premises.
- Establishing and maintaining positive working relationships with clients, colleagues and third parties.
- Diagnosing and resolving varied technical issues
- Monitoring and maintaining computer systems and networks.
- Maintaining up-to date client logs and records
- Responding within agreed time limits to client requirements and issues
- Prioritising and managing workload based on a schedule.
Knowledge and Experience required:
Clearly demonstrable experience of working with…
- Incident Management Process
- Cloud Systems: Office 365, Hosted Servers, Online Backup.
- Latest Windows Server Operating Systems: Latest Windows Server and Windows Desktop
- Microsoft Applications: Exchange, SQL, Office
- Backup Programs: Online Backup, Schedules, Monitoring
- Network Configuration: TCPIP, IP Addresses, DHCP, DNS etc
- Server and PC Hardware
- Network Hardware (Routers, Switches, Wireless Access Points)
FULL TIME, PERMANENT, SALARY DEPENDENT ON EXPERIENCE
We are looking for talented, customer focused IT service engineers to work in a friendly, close knit team delivering excellent customer service to our customers across the UK. Based from prestigious, carbon negative offices in a rural location near Penistone, South Yorkshire the company has built long term relationships with customers and delivers complete managed IT services which make a material difference to each and every customer.
What are we looking for?
Driven by customer needs our service levels are high and the prospective candidate must to be able to demonstrate excellent customer service ability, technical skills and a high level of care and integrity. Prior experience in a similar technical role is important, as is prior experience working in a Managed Service Provider. The candidate must be able to demonstrate the ability to work both independently on tasks within your remit and as part of a team to the overall goals of the team. The role also involves occasional site visits to customers to which a full driving license and vehicle are required. The ideal candidate will have undertaken a formal IT qualification either through an apprenticeship or higher education.
What is on Offer?
All members of the team have access to the best professional service desk, documentation and remote monitoring tools for the job. The working environment is supportive and collaborative with training and development opportunities to achieve career progression.
Hours of work are on a rota basis either 8:00 to 16:30 or 9:00 to 17:30 with an hour for lunch.
Salary for role is between £15,000 and £18,000 per annum depending on experience.
Duties will include:
- Providing effective customer service and supporting clients over the telephone, via remote connection and face-to-face on customer premises.
- Responding within agreed time limits to client requirements and issues.
- Prioritising and managing many open cases at one time.
- Establishing and maintaining positive working relationships with clients, colleagues and third parties.
- Diagnosing and resolving a variety of technical issues.
- Setting up new users’ accounts and profiles and dealing with password issues.
- Monitoring and maintaining computer systems and networks.
- Maintaining up-to date client logs and records.
- Supporting the roll-out of new applications.
- Contributing effectively to building internal process documentation.
- Identifying customer update needs and responding effectively.
- Commissioning new products in line with customer requirements.
- Assisting with project delivery.
Knowledge and Experience required:
Experience of working with…
- Cloud Systems: Office 365, Hosted Servers, Online Backup.
- Latest Windows Server Operating Systems: Latest Windows Server and Windows Desktop.
- Microsoft Applications: Exchange, SQL, Office.
- Backup Programs: Online Backup, Schedules, Monitoring.
- Network Configuration: TCPIP, IP Addresses, DHCP, DNS etc.
- Server and PC Hardware.
- Network Hardware (Routers, Switches, Wireless Access Points).